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For tips on avoiding scams, read more here
Every day, thousands of people fall victim to fraudulent emails, texts and calls from scammers pretending to be their bank. And in this time of expanded use of online and mobile banking, the problem is only growing worse. In fact, the Federal Trade Commission’s report on fraud estimates that American consumers lost a staggering $5.8 billion to phishing scams and other fraud in 2021—an increase of more than 70 percent over 2020.
It’s time to put scammers in their place.
Online scams aren’t so scary when you know what to look for. And at Marblehead Bank, we’re committed to helping you spot them as an extra layer of protection for your account. We’ve joined with the American Bankers Association and banks across the country in a nationwide effort to fight phishing—one scam at a time.
We want every bank customer to become a pro at spotting a phishing scam—and stop bank impostors in their tracks. It starts with these four words: Banks Never Ask That. Because when you know something sounds suspicious, you’ll be less likely to be fooled.
These four phishing scams are full of red flags:
· Text Message: If you receive a text message from someone claiming to be your bank asking you to sign in, or offer up your personal information, it’s a scam. Banks Never Ask That.
· Email: Watch out for emails that ask you to click a suspicious link or provide personal information. The sender may claim to be someone from your bank, but it’s a scam. Banks Never Ask That.
· Phone Call: Would your bank ever call you to verify your account number. No! Banks Never Ask That. If you’re ever in doubt that the caller is legitimate, just hang up and call the bank directly at a number you trust.
· Payment Apps: Beware of text messages from someone claiming to be your bank saying your account has been hacked. The scammer may ask you to send money to a new account they’ve created for you, but that’s a scam! Banks Never Ask That.
You’ve probably seen some of these scams before. But that doesn’t stop a scammer from trying. Please visit our Security Page for more information.
Be on the alert for fraud.
Marblehead Bank wants to help you protect yourself from being the victim of fraud.
Sadly, as we are being proactive, scammers are also trying to take advantage of this issue. We urge you to keep an eye out for unusual emails, texts, and calls you may receive. Please be aware of several coronavirus scams that have surfaced. Cyber criminals take advantage of uncertain times like we are in now with COVID-19. Here are some helpful tips from the Federal Trade Commission to help you protect yourself:
· DO NOT SEND PAYMENT IN THE FORM OF A GIFT CARD. Gift cards are like cash and scammers have an urgent need for you to send them money right away. Scammers will have you go buy a popular gift card(s) at a local store and may even stay on the phone with you as you buy them. Once you buy the gift card(s), the scammer will demand the gift card number and the pin number on the back of the card. Then, both the money you loaded on the card and the scammers are gone without a trace. If anyone tells you to pay by gift card, or by wiring money – for any reason – that’s a sure sign of a scam.
· DO NOT SEND MONEY TO ANYONE YOU DON’T KNOW. Money mule scams including online dating, work-at-home jobs, or prizes are on the rise. Scammers send money to you, sometimes by check, then ask you to send it to someone else. You deposit the scammers check and it may clear but then later turn out to be a fake check. The bank will want you to repay it. If you give the scammer your account information, they may misuse it. Basically, they are lying about the relationship, job or prize and the money is stolen so you could get into legal trouble for helping a scammer move stolen money.Sending money to someone you don’t know especially to someone you’ve met online is a red flag for a money mule scam.
· Don't click on links from sources you don't know. It could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is up to date.
· Be wary of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying that have information about the virus.
· Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the Coronavirus, ask yourself: if there's been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
· Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don't let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don't do it.
· Be alert to "investment opportunities." The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly-traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.
· Visit our Security Center page of our website.
Reminder to check our Locations & Hours for the most accurate information affecting each of our offices.
CONVENIENT BANKING OPTIONS
Although our branches are open, please remember that we have a number of convenient options to bank without actually coming into one of our offices.
· Drive-up windows: visit our Locations & Hours page.
· Internet and mobile banking for account monitoring, mobile check deposits, paying bills, or transferring funds internally or to other banks. If you are not currently set up for any of these services, now would be the perfect time – click HERE to learn more.
· Debit/ATM cards can be used to check your balance, access cash, and make deposits at our ATMs. Visit our Locations & Hours page.
· Telephone Banking: call 781-631-5500 or toll free 1-800-475-1871 during business hours or 800-anytime for our 24-Hour Automated Telephone line.
If you need assistance with learning how to use any of our online or mobile banking services, visit our website at: https://www.marblebank.com or please give our customer care a call at 781.631.5500 or toll free 1-800-475-1871 during regular business hours or 1.800.362.9505 for our 24-Hour Automated Telephone line.
Thank you for your continued trust in Marblehead Bank.
All of us at Marblehead Bank appreciate you banking with us.
If you have any questions or need assistance, please contact us 781.631.5500.
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